THE LAUNDRY CLUB
CONDITIONS OF SERVICE

To ensure that we provide the best and trustworthy services, we have implemented policies to protect our valued clients:

1. We are committed to providing works and services of satisfactory quality, as defined in the Sales of Goods Act S14 (2), Consumer Protection (Fair Trading) Act and Lemon Law, which meets our customers' expectations. We actively solicit customer feedback on the completion of the project. 

2. The Laundry Club cleans each article using the method that is both suited to its nature and condition, taking into account the recommended cleaning procedure as stated in the Care Label.

3. We cannot assume responsibility for inherent weaknesses or defects in materials that are not visibly apparent prior to processing, resulting in damage after washing.

4. In laundering or dry-cleaning, we cannot assume liability for colour loss, shrinkage and/or damage to weak and tender fabrics.

5. The Laundry Club cannot be held responsible for loss or damage to buttons, ornaments, sequins, trimmings, belts, beads, buckles, shoulder pads or anything left in pockets, during the process of internationally acceptable cleaning procedures.

6. All attempts to remove stains shall be done at the customer's risk. The complete removal of stains is not guaranteed.

7. The number of articles sent for cleaning must be accurately indicated at the point of pick-up. Otherwise, The Laundry Club's count must be accepted as correct in case of any discrepancy.

8. All articles must be inspected and any dissatisfaction must be made known at the time of collection/delivery. The Laundry Club shall not be responsible for subsequent complaints.

9. In the event of loss by fire, any other loss or damage to an article for which we may assume liability, without prejudice, such liability SHALL NOT EXCEED TEN (10) times the rate charged for cleaning the particular article, depending on the age of the same article, which shall be assessed and determined solely by The Laundry Club. All claims must be made within 24 hours after collection/delivery and must be accompanied by the original receipt. Such a claim shall be deemed to not exceed S$200.00.

10. The damaged article, whether partially or completely damaged, must be retained by us upon full settlement of claim unless otherwise agreed by The Laundry Club.

11. Receipt acknowledged by any persons other than the owner of the articles sent for cleaning will be deemed to be made with the full knowledge and acceptance of these Conditions of Service by the owner of the articles.

12. Our business’ discounted prices are clearly and prominently displayed on the Price List.

13. The cost breakdowns of various services/works are itemised in the receipt and the customer shall be liable to pay such charges as demanded unless stated otherwise.

14. All payments are to be made in Singapore Dollars only. Prices are subjected to the prevalent GST amount.

15. Items received at our shops or by our home pick-up service are not checked for defects and may not be accounted for quantity. All item quantity and condition will only be verified and assessed at the HQ.

16. We ensure the strictest of confidentiality when handling all customers’ data. Data can only be accessed by the management and authorised personnel for the purpose of sales transactions, billings and job completion.

17.  Laundries must be collected within 2 weeks from Delivery Date, else a storage fee of 10% of invoice amount (min SS$10) per week will apply.

18. We reserve the right to donate to charity uncollected laundries after 2 months from Delivery Date.